Privacy Policy
WARRANTY & RETURN POLICY
PERIOD OF WARRANTY
The warranty offered by Edwin’s One Stop Computer Repair Shop is limited to thirty (30) days from the day the repair is completed* unless specified otherwise on the Invoice or Work Order. Hardware components are covered under the manufacturer’s factory warranty.
CONDITIONS OF WARRANTY
The warranty is only for repairs done that are listed on the invoice. The warranty is a carry-in or On-Site warranty. If service is needed on-site, labour charges would apply as per invoice. The warranty is to replace/repair the items originally serviced on the invoice. The warranty does not give store credit or cash refund.
WARRANTY
Computer Hardware Warranty: The warranty covers the cost of labour and replacement parts for all hardware related problems. Software and user error related problems are NOT covered.
Viruses: Virus repairs are not covered by the warranty. Each computer is susceptible to viruses and it is the owner’s responsibility to utilise virus protection software. Regardless if the computer was supplied with virus protection when it was new, Edwin’s One Stop Computer Repair Shop cannot guarantee that all viruses will be repaired.
Software & Operating Systems: Any software that is on the client’s computer or comes per-installed with our systems, including the operating system, is not covered by the warranty.
User-caused problems: If our assistance is required after a customer attempted to solve a problem out of their own accord, the repair thereof will not be covered under the warranty.
FACTORY WARRANTY:
The factory warranty is a limited warranty that is offered by the manufacturers of the various computer components and is limited to their specific terms and conditions of sale and their return policies.
OVERCLOCKING
Overclocking is a method of making your CPU, video card, and some other hardware run faster and/or better and is not endorsed by the manufacturers of the item, and therefore excluded from the warranty offered by Edwin’s One Stop Computer Repair Shop and/or the manufacturer.
RETURNS
1. No returns for cash or credit will be entertained after seven (7) calendar days from the date of invoice – the customer has to ensure that the correct purchase has been made within this seven (7) calendar day period. All returns are subject to a 15% percent restocking fee and must be in the original packaging with no signs of defects.
2. NO Refunds, credit, or exchanges are available for SPECIAL ORDER items.
ELECTRONICS REPAIRS
For all electronics repairs, the issue will be assessed and the customer will be notified of cost for repair, at which time the diagnosis charge of R2500-4500 will apply unless technicians determine that the item is not cost feasible to repair. Electronics repairs come with up to a 15-day warranty.
ABANDONED COMPUTERS POLICY
Computers repaired at Edwin’s One Stop Computer Repair Shop and not picked up for 15 days are subject to an R 450 a month storage fee. Edwin’s One Stop Computer Repair Shop is not responsible for goods not picked up after 60 days of check in. Goods will be sold or discarded after 60 days.
ABANDONED COMPUTERS POLICY
* Once repairs are completed, the customer will be notified. If computer equipment is not picked up after fifteen (15) or more days after the day of notification, the fifteen (15) day warranty will be considered expired.
Website Privacy Policy
Edwin’s One Stop Computer Repair Shop (hereafter referred to as computertcknologies.com) has created this privacy policy to demonstrate our commitment to the privacy of the users of our websites. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users.
What this Privacy Policy Covers
This privacy policy covers Edwin’s One Stop Computer Repair Shop treatment of personally identifiable information collected by Edwin’s One Stop Computer Repair Shop through a website owned and operated by computertecknologies.com
This privacy policy does not apply to the practices of companies that Edwin’s One Stop Computer Repair Shops does not own or control, or of persons that Edwin’s One Stop Computer Repair Shop does not employ or manage, including any third-party content contributors bound by contract and any third-party websites to which Edwin’s One Stop Computer Repair Shop websites link.
Collection and Use of Personal Information
You can visit the websites of Edwin’s One Stop Computer Repair Shop without revealing any personal information. However, Edwin’s One Stop Computer Repair Shop needs certain personal information if you wish to purchase our products or use certain Edwin’s One Stop Computer Repair Shop services.
Where required, this information may include your personal contact information and/or your company contact information. Edwin’s One Stop Computer Repair Shop will use this information to reply to your inquiries, to provide you with requested products and services, and to contact you regarding new products and services.
By accessing the services of Edwin’s One Stop Computer Repair Shop and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.
Collection and Use of Non-Personal Information
Edwin’s One Stop Computer Repair Shop automatically receives and records non-personal information on our server logs from your browser including your IP address, cookie information and the page you requested. • Edwin’s One Stop Computer Repair Shop also allows third party companies that are presenting advertisements on some of our pages to set and access their cookies on your computer. Again, these cookies are not connected to any personal information. Third party cookie usage is subject to their own privacy policies, and Edwin’s One Stop Computer Repair Shop assumes no responsibility or liability for this usage.
Information Sharing and Disclosure
Edwin’s One Stop Computer Repair Shop may disclose your personal information to third parties who work on behalf of Edwin’s One Stop Computer Repair Shop to provide products and services requested by you. We will share personal information for these purposes only with third parties whose privacy policies are consistent with ours or who agree to abide by our policies with respect to personal information
Edwin’s One Stop Computer Repair Shop may otherwise disclose your personal information when:
We have your express consent to share the information for a specified purpose;
We need to respond to subpoenas, court orders or such other legal process;
We need to protect the personal safety of the users of our websites or defend the rights or property of computer-tech.co.za & Computertecknologies.co.za;
We find that your actions on our websites violate the Edwin’s One Stop Computer Repair Shop Terms of Use document or any of our usage guidelines for specific products or services.
Consent
If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to computertecknologies.com.
Security
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Edwin’s One Stop Computer Repair Shop Information protected for your privacy and security. In certain areas of our websites, as identified on the site, Edwin’s One Stop Computer Repair Shop uses industry-standard SSL-encryption to protect data transmissions.
We also safeguard your personal information from unauthorised access, through access control procedures, network firewalls and physical security measures. Further, Edwin’s One Stop Computer Repair Shop retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law.
Changes to this Privacy Policy
Edwin’s One Stop Computer Repair Shop may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Edwin’s One Stop Computer Repair Shop websites after any such amendments signifies your acceptance thereof.
CONTACT
Customers may call Edwin’s One Stop Computer Repair Shop with any questions about the Warranty & Return Policy. Contact information is provided below. Just call to make sure we are in.
Edwin’s One Stop Computer Repair Shop
170 Panorama drive, Roodepoort, Gauteng, 1709.
Mobile : +27 72 798 7997
E-mail: 1@edwinsonestopcomputerrepairshop.co.za
POPI ACT
